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What's going wrong?
Problems by symptom
Start from what you can see on the screen, not from which vendor you think is broken.
Each page below covers one family of support tickets. It opens with the three checks a helpdesk runs before anyone says "outage", then points you at the guide that matches your exact symptom, plus the live status pages worth watching. If you already know the tool, the checker or the status directory is quicker; if you would rather browse every guide, see all guides.
- Sign-in, password and MFA problemsLocked out of Microsoft 365, Okta, AWS or Azure? Tell an identity outage from MFA, password, device and Conditional Access faults, then pick the right fix.
- Email not sending, receiving or syncingMail not arriving, stuck in the Outbox, going to spam or Outlook disconnected? Split an Exchange Online or Gmail incident from client, rule and DNS faults.
- Meetings, calls and chat problems (Teams, Zoom, Webex, Slack)Can't join a Teams or Zoom meeting, calls freezing, messages stuck sending? Tell a vendor outage from client cache, audio, firewall and Wi-Fi faults.
- Files, sync and sharing problems (OneDrive, SharePoint, Google Drive, Dropbox)OneDrive paused, Drive stuck, Dropbox conflicted copies, SharePoint access denied or an Excel file locked? Fix it safely without losing the only good copy.
- Network, VPN and 'is it just me?' problemsWi-Fi connected but no internet, VPN up but nothing loads, Chrome timeouts or certificate warnings? Find out whether it is the site, your network or you.
- Business apps slow or won't load (Jira, Notion, Salesforce, DocuSign, GitHub)Jira or Notion spinning, Salesforce blank, DocuSign won't open, GitHub Actions red? Split a vendor incident from browser, SSO, VPN and config faults.
- Work PC problems: updates, apps, printers and remote accessWindows Update stuck, Company Portal apps pending, printer offline, RDP or a mapped drive won't connect? Desk checks first, then what admins should check.
- Payments, checkout and accounting problems (Stripe, Square, PayPal, Shopify, Xero, QuickBooks)Cards declining at the till or checkout, PayPal errors, reader offline, Xero or QuickBooks down? Separate platform incidents from bank and setup faults.